FAQs

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About product

What materials are used in the Boxbee Dinoware set?

Boxbee Dinoware is made from 100% premium food-grade silicone, ensuring both safety and quality.

How do I clean the Boxbee Dinoware set?

The Dinoware set is designed for easy cleaning. You can hand wash it or use a sterilizer.

Are there any harmful chemicals or materials in the Dinoware set?

No. Our product is free from BPA, PVC, phthalates, latex, and plastic, ensuring utmost safety for your child.

Why is there a dinosaur design on the set?

The dinosaur design is not just for fun! It's intended to engage children, making mealtime more exciting and stimulating their imagination.

Can I buy individual pieces separately or only as a set?

Currently, the Boxbee Dinoware is sold as a set. We believe it offers the best dining experience for your child when used together.

From what age can my baby start using the Boxbee Dinoware set?

The Dinoware set is suitable for babies aged 6 months and up.

Shipping

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available for faster delivery.

Can I track my order?

Absolutely! Once your order is dispatched, you'll receive a tracking number via email, allowing you to monitor its progress.

What if my order arrives damaged or incorrect?

Please contact our customer service immediately. We'll arrange for a return, replacement, or refund, depending on the situation.

Are there any restrictions on where you can deliver?

There might be restrictions based on local customs regulations for international orders. Please check your country's import guidelines.

Can I change my shipping address after placing an order?

If your order hasn't been dispatched, please contact us as soon as possible, and we'll do our best to accommodate the change.

Do you offer gift wrapping or special packaging?

We currently don't offer gift wrapping, but our products are packaged with care to ensure they arrive in perfect condition.

RETURN

What is your return policy?

We accept returns within 30 days of receipt, provided the product is unused, in its original packaging, and in the same condition that you received it.

How do I initiate a return?

To begin the return process, please contact our customer service with your order number and details about the product you'd like to return. They'll guide you through the next steps.

How will I receive my refund?

Refunds are issued to the original method of payment. If that's not possible, we'll arrange an alternative with you.

Do I have to pay for return shipping?

No, the return shipping costs are covered by us.

Are there any additional fees for returns?

No, there are no additional fees for returns. However, we recommend packaging the item properly to ensure it doesn't get damaged during transit.